Help
If you have a specific problem or query that is not answered below, please email the ICT Department.
Secure Area
To accessthe secure area of the website please use the instructions below, together with your login details.
Logging in
- All web addresses and passwords are case-sensitive.
- In addition you may also need to ensure that you have session cookies enabled. This can be accessed through the Tools menu on Internet Explorer, then Internet Options/Privacy/Advanced - at this point you will need to tick the box that states: 'Always allow session cookies.' In Mozilla Firefox the settings are found under Tools/Options/Privacy.
- If you have entered the login details incorrectly you will need to close and re-open Internet Explorer before attempting to log in again.
- AIA has been made aware that it is currently not possible to use all the features of our site using the AOL browser. Whilst we investigate this problem further we would recommend that an alternative browser, such as Internet Explorer,Netscape, Mozilla Firefox etc, is used to view our site.
Netbanx Payments
- If you are resident in a country that does not use postal or zip codes you can put the word "none" in the postcode/zipcode box and your payment will be accepted.
Should you still not be able to access the site please contact the ICT Department, with details of your operating system and version, e.g. Windows XP, and your Internet browser and version, e.g. Internet Explorer 6.0.
Navigation
The AIA website has been optimised for ease of navigation and to make it even easier, this guide is designed to help you get the most out of the site.
Once you are within one of the main sections, the navigation tool on the right hand side of the page header shows you your route to that page, this makes it easy for you to know where you are and find what you are looking for.
A site A to Z is provided here to quickly find pages on specific topics.kes it easy for you to know where you are and find what you are looking for.
A search facility is provided at the top of each page to assist you in finding specific subsjects within the site.
Links
Hypertext links are also designed to help you navigate the site and lead you through the site sections. Links are indicated in blue, visited links are denoted in grey. To follow the link, simply click on it. In addition, when you move your cursor over a link, the arrow will turn into a hand. This is also how you can tell when a picture or graphic contains a link.
Downloading Documents
All of the documents available to download through the website are one of the following three types:
Adobe Acrobat pdf document
Microsoft Word Document
Microsoft PowerPoint Show
Where possible, file types are indicated by the corresponding icon. To download or open a document, click on either the icon or link.
To open and read pdf documents you will require Adobe Acrobat Reader 3.0 or later. Adobe Acrobat Reader is free to download from the Adobe website.
