How Can the BBRS Help Small and Medium-Sized Businesses?
The Business Banking Resolution Service (BBRS) can help SMEs resolve outstanding banking complaints dating back to December 2001. BBRS provides personalised, practical support though a team of highly skilled and experienced dispute resolution specialists – free of charge – to help resolve current and historical complaints between larger SMEs and their banks.
Established as a not-for-profit body, following the 2018 Walker Report, BBRS’ specialist dispute resolution services cover SMEs typically too large to be eligible for the Financial Ombudsman Service support. Registered businesses can receive dedicated specialist support. BBRS provides a cost-effective alternative to going to court, overseen by a Deputy High Court Judge, BBRS' Chief Adjudicator Alexandra Marks CBE.
If BBRS upholds a complaint, it has powers to make a financial or non-financial award against a bank.
Maximum financial awards are £350,000 for Historical Cases and £600,000 for Contemporary Cases, and BBRS can recommend more in suitable cases.
Who Can Use the Service?
How Can SMEs Access Support?
For further information, marketing materials or speakers for your SME events, please contact:
"Services like the BBRS will play a vital role in ensuring small business owners can access expert advice and have their voices heard, not only as we build back better from thus panemic but also well into the future."